Scam pop-ups are designed to create urgency. The most important first step is to slow down and avoid calling the number shown on screen.
Immediate steps
Close the browser without downloading anything. If someone gained remote access, disconnect the computer from the internet and contact a trusted professional.
- Do not call the number in the pop-up
- Do not share a verification code
- Change important passwords from a known-safe device
- Contact your bank if payment information was shared
Document what happened
Write down what you clicked, whether anything downloaded, and what information you entered. Those details make a security check faster and more accurate.
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